Takeaway boss loses £1,000 in JustEat scam after fraudster hacks his bank details
Restaurant boss Sammy Davies says she was targeted by a clever fraudster who gained access to her company’s bank details and stole her profits, leaving her to worry about paying her staff.
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Takeaway owner says she is ‘shocked’ after losing over £1,000 in alleged case swindle about food delivery service Just eat .
Sammy Davies, who runs Sammy’s Milkshake Wonders in Wrexham, Wales, said she was “absolutely devastated” after falling victim to the alleged fraud.
The restorer told the Daily Post that a convincing “hacker” gained his trust before logging into his account and changing his company’s bank details so he could pocket his profits.
Sammy, who had been in touch with Just Eat a week before about a problem with her ordering machine, says she had “no reason” to suspect that the call she received on Monday after- noon was not authentic.
She claims the scammer knew all of her account details, including her username and password, which led her to believe the call was legitimate.
“I’ve been calling back and forth all week trying to fix the problem with my machine, so when he called I didn’t think about it,” she said.
“He knew my identifiers, my password, my telephone number; he knew that I was waiting for the arrival of this new machine.
“So I obviously believed him because he knew all my information.”
But Sammy says alarm bells started ringing when she didn’t receive her weekly payment later that week.
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“When he arrived on Friday, when I was due to be paid, I went to my account,” she said.
“There was nothing there, so I started thinking what’s going on?
“That’s when I started to panic, that’s when I first thought something was wrong.”
Sammy says she called Just Eat three times, and each time she was reassured that the money would be deposited into her account shortly.
It wasn’t until Friday afternoon that his worst fears were confirmed – Sammy claims he was told by a Just Eat employee that bank details had been changed and his week’s profits had been paid into his account. ‘a stranger.
She said: ‘When I called back for the fourth time that day the woman said straight away ‘I’m so sorry I don’t know why no one noticed this sooner – you’ve been a victim of a fraud.
“When she said that I was just in shock, I was so worried about what I was going to do. Without this money I can’t pay my staff, I can’t open, I could lose everything .
“I just feel like someone broke into my house and robbed me, I just don’t feel safe.”
Sammy claims it took Just Eat staff several days to notice his account details had been changed, and when they finally realized it was too late.
She said: “He changed them on Monday and it took until Friday and I called several times a day for someone to notice.
“I’ve been on the phone and freaking out all day and it’s been there in front of their faces.
“The lady on the phone even told me that if it had been spotted at nine in the morning, then it could have been stopped.
“How did this huge global company not notice this?”
After posting her story on social media, Sammy says locals have rallied behind her in support.
In a remarkable gesture, a man from local food delivery service Wrexham Eats gave Sammy £300 to help pay his staff.
She said: “One of the first things I thought when I found out the money was gone was ‘How am I going to pay my staff?
“My collaborators have their own bills to pay and families to support and they cannot afford not to receive their money.
“After posting a message on Facebook I got a message from someone at Wrexham Eats saying they had sent me £300 to pay my staff and I honestly couldn’t believe it.”
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The business owner says she has not received any contact from Just Eat since learning she had been defrauded.
“When I spoke to them on Friday, they said someone would call me back, but I didn’t hear anything.
“It’s like we were left to crumble, if I’m being honest.”
A Just Eat spokesperson told the Daily Post: “We take the protection of restaurant accounts on the Just Eat platform very seriously and are currently investigating what happened to this restaurant.
“We continually review our security measures and always advise partner restaurants to be vigilant about their online security and recommend that they use unique passwords for different online platforms.”