How can Post Office Savings Bank (POSB) account customers use the Interactive Voice Response (IVR) feature?

The Post Office has launched the ‘Interactive Voice Response (IVR)’ feature for Post Office Savings Bank (POSB) customers through which they can benefit from a plethora of services for national savings plans (small savings plans). savings) by calling Indiapost’s toll-free number 18002666868 via their registered mobile number. POSB account holders can use the new IVR service to perform a variety of services on their account, including performing account balance surveys for all plans, blocking ATM cards, investigating transactions for clients. savings accounts (SB / PPEF / SSA), transaction survey for term deposit accounts (TD / RD / SCSS / MIS / KVP / NSC), issuance of new ATM cards, interest charged on a small plan specific savings and much more. Here are the details of the different functionalities provided to POSB customers via the Interactive Voice Response (IVR) system:

Call the toll free number 18002666868 and undertake the ways listed below to perform various account-related services:

press 1 for Hindi

press 2 for english

press 5 to view the account balance (all plans). (Enter the account number followed by #)

press 6 to block the ATM card

• press 1 using the card number
• press 2 using the account number
• press 3 using the customer ID (CIF No)

press 7 for other services

press 2 for India Post Banking Services (POSB)

press 1 for inquiries or transactions on your savings account (SB / PPEF / SSA)
(enter the account number followed by #)

• press 1 to know the status of the check issued on your account.
• press 2 for details of the last four transactions on your account.
• press 3 for details of a specific transaction in your account.
• press 4 to see the interest earned and paid or the tax deducted on your account.
• press 5 to stop paying the check from your account.
• press # to repeat the options.
• press * to return to the previous menu.

press 2 for transaction information on your term account (TD / RD / SCSS / MIS / KVP / NSC) (enter account number followed by #).

press 3 for requests related to ATMs

• press 1 to change the PIN code of the ATM card.
• press 2 to issue a new ATM card
• press # to repeat options
• press * to go to the previous menu

press 4 for more information on postal savings products

• press 1 for a new account and a new pattern
• press 2 for debit or ATM card details
• press 3 for interest rate and service charge
• press 4 for third-party products
• press # to repeat options
• press * to return to the previous menu.

The toll-free helpline for inquiries 18002666868 is open from 9 a.m. to 6 p.m., Monday to Saturday, except Sundays and public holidays. And to file a complaint, POSB account holders can visit https://www.indiapost.gov.in/VAS/Pages/ComplaintRegistration.aspx and enter all the required and mandatory details to submit their complaint request.

Article first published: Monday, October 18, 2021, 3:03 PM [IST]