MMOG-ACCOUNT ' FAQ

Purchasing accounts
How do I purchase an account at MMOGAccounts.com?
Step 1. Select your game: To purchase an account from MMOGAccounts.com, first select your game from the homepage located. There are 4 games that World of Warcraft US, World of Warcraft EU, Runescape and Lord of the Rings. Below the 4 games images, you can easy find the ‘Start Now’ button out. Click the button will jump to purchase page of the game.
Step 2. Browse Accounts: Next, you can clarify your search using the ‘ADVANCED SEARCH OPTIONS’. Using the search function is recommended, as there can be many hundreds of accounts available at any given time and the selection can be quite daunting. Detailed information is available for each account by clicking on the ‘Show Me Now’ button. The game account information will be displayed on the right hand side. If you want to know the character gear just click ‘View Profile Click Here’ button. If you like it, click ‘Buy Now’ button. If you still have some problem with the account, please click ‘Live Help’ for friendly online support.
Step 3. Make Purchase: After entering your full name, Email address, telephone number and select payment method, click ‘Check Out Now’ button. We will contact you by phone after your payment clear.
Step 4. Transfer of Ownership: The final step in the account purchase process is the transfer of the account details and ownership. Congratulations on your purchase and best of luck gaming!

Selling accounts
How do I sell my account at MMOGAccounts.com?
Instant Cash: Receive payment worth three of the best, well-geared characters in your account as soon as your account has been validated!
Once the account has completed the validation process, the payment will be sent to your PayPal account within 12 hours.
The bid quotes we offer will consider the main character and up to two alternate characters present in the account.
Consignment: We will pay you 40% of the selling price for the account once it has been sold on our website.

How do I sell my account by Instant Cash?
Once the account details have been submitted by filling out a simple form, they will be reviewed by our team of specialists and the quote for your account will be sent in less than an hour after the submission has been made. Will my quote expire?
The prices quoted will expire after three days. Should you quote expire, simply submit your account details to our website once more in order to obtain an updated quote.

What happens after I accept the quote?
Once the quote has been accepted, it shall be in queue for processing with our Validation Department. Once all the details have been confirmed, our team shall send further instructions to your email in order to finalize the process. The entire process may take about 12 hours.

Does my account have to be active when I submit the account?
The account has to be active for at least seven days when it is submitted. Should the account be inactive or has less than seven days of game time left, it will be necessary to deduct the appropriate amount from the quote (WoW US - $20, WoW EU - $30).

When will I get paid?
For Instant Cash, the payment shall be made within 12 hours after the account has completed the validation process entirely.
For Consignment, the payment shall be made seven days after the account has been purchased from our website.
How are payments sent?
We send payments via PayPal. It is therefore necessary to have a PayPal account in order to sell an account to MMOGAccounts.com. In order to create an account, simply go to their website, http://www.paypal.com/, and create one by following the instructions provided on the website. We would recommend contacting PayPal about technical issues and other PayPal-related queries as they shall be able to assist you more efficiently with regards to the services that they provide.

Why was my account sale rejected?
During the account validation process, the account should be found by our security software to be linked with previously fraudulent or suspect activity, the sale may be rejected in order to maintain our high level of service and quality. We understand that not all clients experiencing the rejection are attempting fraud as many accounts have been purchased and resold in this business. Should your account be rejected by our system, we would like to apologize for the inconvenience.

Payment Information
Do you accept debit cards?
If the Debit or Checking card has a VISA or MasterCard holographic logo on it, they are generally acceptable as payment through PayPal.
If the card is not a VISA or MasterCard, it may not be acceptable.
American Express also issues certain Gift/Debit cards, which are acceptable for use through PayPal.

 I do not have a PayPal account, how do I pay with my credit or debit card?
We accept payments anywhere in the world using a variety of global and local payment methods, such as Credit Cards, Debit Cards. PayPal is our payment processor and you do not need a PayPal account to make a payment through PayPal.
Once you confirm your order on our website, you will be automatically transferred to the PayPal.com secure website, where you can enter your credit/debit card information securely and finalize your payment without needing or creating a PayPal account. The process is just like how you would enter your credit/debit card information on any other site except you do it on the secure PayPal.com website. You can of course use your PayPal account if you have one, but it is not required.
When you submit a payment this way without using or creating a PayPal account, PayPal is acting only as a generic payment gateway, and not a e-wallet service.

Why won't my credit card work?
Credit cards can be denied for several reasons.
The most common reason is that the bank processing the card does not permit online transactions for security reasons.
You may contact your bank to enable your card to be eligible for online transactions.
Another reason is that a piece of information may not match when the payment solution checks the verification of the card.
In this instance contacting the credit card solution to determine why the card was not allowed to pass is the quickest way to solve the problem.
Credit cards from all countries may not be accepted and your country must be located in their permitted list in order to use the credit card merchant account service.
If you have previously entered your credit card when attempting to open a PayPal account, they will not accept the card unless it is used through the original PayPal account. The card cannot be used independently through PayPal outside of the account for security reasons.

How can I confirm my shipping address?
Go to www.Paypal.com and click on help, use keyword confirm shipping address in the help search box.

What is a PayPal Confirmed Address?
A buyer's Confirmed Address is checked against the credit card billing address maintained by his or her credit card company.

What is a PayPal Unconfirmed Address?
An Unconfirmed Address is any address which is not associated with a credit card or which has not been verified by PayPal.
Most non-U.S. addresses cannot be confirmed at this time because many international credit card platforms do not support methods to do so.

Why is my shipping address unconfirmed?
PayPal uses an Automated Verification System to verify credit card billing addresses that are entered on the system.
An address is confirmed if it is associated with a credit card or can be independently verified by PayPal.
Gift Addresses and addresses associated with a Switch or Solo debit card cannot be confirmed.
Currently, our system cannot verify most non-U.S. credit card billing addresses.

What is a pending e-check, and why I need to wait for it clear?
A pending e-check is a type of payment option available with PayPal.

A pending e-check is just like writing a normal check, except electronically.
Just like normal checks, pending e-checks take a few days to clear while PayPal verifies the funds are present within the senders account.
Once the check has cleared, the money is transferred to our account and then delivery account information can take place immediately thereafter.

How do I avoid sending an e-check?
An e-check results when a payment is sent from an unverified account without sufficient balance in the PayPal account to cover the cost of the order.
PayPal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay.
To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in PayPal before you place an order.
To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.

I've sent an e-check, but I did not mean to. How do I cancel it?
If you have mistakenly sent a pending e-check, you may log onto our live chat (Live Help) to request a refund.
If you wish to receive an instant account information delivery, you may place the order with a valid credit card.
Our live chat (Live Help) representatives can guide you through this process and will answer any questions you might have.

What is a transaction ID? Where do I find it?
A transaction ID is a term used to describe PayPal payments.
Every time money is sent or received through PayPal, the transaction is assigned its own individual transaction ID.
Transaction IDs are typically 16 digits long and contain both numbers and letters or pure numbers.
If you have a PayPal account, you may log in and review the transaction ID under recent transactions.
If you used a credit card, a confirmation email will be sent to the e-mail address you provided while making the purchase.

How do I verify my PayPal account?
The PayPal verification system is quite simple and easy.
Once you have created your PayPal account, you have the option to acquire verified status by completing a process through your bank.
After logging into your PayPal account, click the option that says verify my account, and PayPal will give instructions on what to do next.
PayPal will make two small deposits into the bank account attached to your PayPal account and they will request that you verify exactly the amounts that they have deposited.
After checking your bank records, simply enter the deposit amounts into the PayPal query page and your account will then attain verified status.

How do I open an account in PayPal?
To open an account in PayPal, simply visit www.paypal.com.

From there you can click on the 'sign up' button and follow the registration process.
PayPal has a user friendly system to help new users create their accounts.

PayPal says my payment is complete, but my order says Awaiting Payment, why?
Like all websites that use PayPal for payment processing, MMOGAccounts must wait for PayPal to send us an electronic notification to signal that an order has been successfully completed. The technical term for this notification is called Instant Payment Notification and you can read all about it at https://paypal.com/ipn, but it all boils down to this: the notification is usually very quick, but sometimes very slow, and never instant.
Typically, after a customer places an order and completes a payment using PayPal, MMOGAccounts receives the "payment complete" notification from PayPal within seconds or at most minutes. As soon as MMOGAccounts receives this notification, the website automatically updates the order from "Awaiting Payment" to "Processing" and the order is then expedited to be fulfilled. Everyone is happy.
However, there are times when PayPal takes an unusually long time in sending the "payment complete" notification, sometimes up to 2-3 hours after the customer has completed the payment process. During this time, the customer may have received an email from PayPal confirming that the payment was complete, and may see in his PayPal account that the payment is complete. But since PayPal does not send the "payment complete" notification to MMOGAccounts in a timely manner, we have no way of knowing that the payment has been completed.
We cannot rely on the email notification from PayPal because emails can easily be forged. PayPal themselves advocate against using email as an indication of a completed payment for this very reason. PayPal also made recent changes to their system so that even if we were to login to our PayPal account, the newest transactions are not be available for viewing. So we are stuck without a way to verify that a PayPal payment has been completed.
We understand that customers feel extremely frustrated during this time and it appears that MMOGAccounts is refusing to process an order that a payment has been made for. But we hope our customers understand that since we rely on PayPal to tell us when a payment has been completed, this is a situation that we have very little control over. Luckily, these types of long delays are not frequent, and most payment notifications are received very quickly.
Please contact one of our helpful customer service representatives via email or live chat (Live Help) if you have any additional questions.

What is the fastest method of payment?
By far, the fastest method to receive your order is by using a verified PayPal account.
If the money is located in the PayPal account and your account is verified, the transaction will occur instantly and the order will be processed as soon as we receive it.

Coupon code and Discount
How can I get a coupon code or discount?
There are 3 ways to get coupon code or instant discount:
1 If you purchased game accounts from MMOGAccounts.com before, we will send coupon codes to your Email for your future purchase.
2 You can find it from coupon code service. Just search the keywords that ‘MMOGAccounts coupon codes’ on search engine.
3 Contact our Live Chat (Live Help) for your favorite account discounts. Our friendly customer service representatives will give you a discount.

Service and Support
Live Help is not responding, what's wrong?
Given the nature of internet communications, network slowdowns and down times are unavoidable. While we employ the most up to date technologies in providing our valuable customers with live help support, there are a variety of factors that could cause slow or broken connections to the live help system. These factors include:
* Type of Internet connection used
* Internet Service Provider (ISP)
* Time when you are accessing the service
If you have an issue that requires our attention and are unable to reach us via live help, please contact one of our helpful customer service representatives via email.


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